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FAQ

  • WHAT SIZES DO YOU OFFER?
    Discovery set vials are 2ml each Decanters come in two sizes, 5ml & 10ml Full size bottles are 50ml
  • WHAT TYPE OF INGREDIENTS DO YOU USE?
    We only use the highest quality natural and synthetic materials from reputable suppliers in all of our products. The word synthetic in perfume is often misunderstood and gets a bad rep because it is manmade, but many of the strictest regulations in perfume come from natural materials! With that being said, Momento perfumes are not IFRA compliant as we do not want to be restricted by using inferior materials when there are far more superior ones. One example of that is oakmoss. We use a beautiful and natural oakmoss material in Hoi An and if we were to replace that material with a synthetic one like Veramoss/ Eveyleen the perfume would not be up to our standards. With that being said, we are always on the hunt for new and exciting materials, and if a new material comes along that is IFRA compliant and retains the characteristic of the restricted material we will gladly make the switch. WE RECOMMEND TO ALWAYS DO A SKIN PATCH TEST BY SPRAYING A SMALL SECTION OF YOUR INNER ARM AND WAIT TO SEE IF THERE IS A REACTION. DO NOT USE IF REDNESS OR IRRITATION OCCURS (Only a small number of people will show reaction) If a reaction occurs, stop using the product immediately and wash with soap and water to clean the affected area. If self treatment is not effective, consult your medical provider. Perfume is not for consumption. Keep away from eyes and mucous membranes. We, "Momento Perfumery", assume no liability for any claims arising out of the use or misuse of these perfumes. Keep all perfumes out of reach of children. If you are pregnant or nursing a baby, have heart disease, epilepsy, high blood pressure, diabetes, or any other medical condition that can be affected by essential oils or fragrances, please seek the advice of a health professional before using perfumes.
  • HOW CONCENTRATED ARE THE FRAGRANCES?
    All of our fragrances are highly concentrated. Depending on the perfume, anywhere between 16% and 20% concentration.
  • CAN MY PERFUME EXPIRE?
    Perfume is a mixture of oil and pure alcohol, which acts as an amazing preservative. Storage of perfumes is key to it's longevity. As long as the bottles are not subject to drastic temperature, humidity, and sunlight changes they can last a very long time. In fact, many perfumes continue to age and "round off' as time goes on, kind of like a fine wine. If a perfume has a high percentage of citrus materials, after a few years a chemical interactions with perfume alcohol can cause it to have a bit of an acetone smell. This only lasts for a short time when first sprayed and is a natural occurrence.
  • WILL MY PERFUME CHANGE OVER TIME?
    If you only wear one perfume over and over again, your perception of the scent might change over time. It's called olfactory fatigue. Others around you will smell it, but you might not notice it as much after a while or you may find it weak. The solution for this is not to spray more and more of it, but to rotate a collection of fragrances. Storage of perfumes is key to it's longevity. As long as the bottles are not subject to drastic temperature, humidity, and sunlight changes they can last a very long time. In fact, many perfumes continue to age and "round off' as time goes on, kind of like a fine wine. If a perfume has a high percentage of citrus materials, after a few years a chemical interactions with perfume alcohol can cause it to have a bit of an acetone smell. This only lasts for a short time when first sprayed and is a natural occurrence.
  • DO YOU OFFER SAMPLES?
    We do not offer free samples of our products at this time. We do however offer a number of sample sets like the discovery set (2ml) and the decant sets (5ml & 10ml) that allow you to explore the handcrafted fine fragrances of our Ancient Trade Routes Collection.
  • IS THE PRICE IN USD?
    Yes, the default currency is in USD.
  • CAN I CHANGE OR CANCEL MY ORDER?
    Orders can only be cancelled or modified up to 24 hours from placing the order. If you need to cancel your order, please reach out to us by emailing info@momento.ca. Please use CANCEL ORDER in your subject line.
  • DO YOU SHIP INTERNATIONALLY?
    We only ship to the United States and Canada at this time.
  • HOW DO I CHANGE THE SHIPPING ADDRESS ON AN ORDER?
    Please reach out by emailing info@momento.ca and we will do our best to update the address before it ships! We usually ship a package out after 24 hours from the time purchased. Please use SHIPPING ADDRESS CHANGE in your subject line.
  • HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ONCE IT SHIPS?
    We usually ship out orders 24 to 48 hours after purchase, but orders may take up to 3 business days to ship during peak shipping times. Once your order is shipped you will receive a shipping confirmation email with your tracking number. Please allow 24 hours for tracking to show progress. Most orders are shipped Canada Post Expedited/ USPS and typically take 3-10 business days to arrive depending on location.
  • DO YOU ACCEPT RETURNS?
    No, we are not able to accept returns. Our fragrances are all handmade to order. Nothing is done in large batches.
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