shipping & delivery
Since we are located in Vancouver, British Columbia, Canada Post Expedited is used for shipping unless otherwise noted. If the order is headed to the US, USPS will take over the delivery once it crosses the border from Canada.
Orders are shipped within three days of being received. Momento Perfumery is not responsible for delays during shipping. We will make every effort to fulfill all orders quickly but delays during shipment are the responsibility of the shipping provider.
At this time we only ship to Canada and United States.
In order to ensure delivery in time for the holidays, all Canada Post and USPS orders must be placed by December 10, 2022.
returns & exchanges
Our fragrances are all handmade to order. Nothing is done in large batches and therefore we are not able to accept returns or exchange products. But please contact us right away if you have any problems with your order. We accept cancellations up to 24 after the order is placed. Please reach us by email at email@example.com for your questions about existing orders, shipping, and cancellations.
SAFETY & USE OF products
We only use the highest quality natural and synthetic materials from reputable suppliers in all of our products. The word synthetic in perfume is often misunderstood and gets a bad rep because it is manmade, but many of the strictest regulations in perfume come from natural materials! With that being said, Momento perfumes are not IFRA compliant as we do not want to be restricted by using inferior materials when there are far more superior ones. One example of that is oakmoss. We use a beautiful and natural oakmoss material in Hoi An and if we were to replace that material with a synthetic one like Veramoss/ Eveyleen the perfume would not be up to our standards. With that being said, we are always on the hunt for new and exciting materials, and if a new material comes along that is IFRA compliant and retains the characteristic of the restricted material we will gladly make the switch.
WE RECOMMEND TO ALWAYS DO A SKIN PATCH TEST BY SPRAYING A SMALL SECTION OF YOUR INNER ARM AND WAIT TO SEE IF THERE IS A REACTION. DO NOT USE IF REDNESS OR IRRITATION OCCURS (Only a small number of people will show reaction) If a reaction occurs, stop using the product immediately and wash with soap and water to clean the affected area. If self treatment is not effective, consult your medical provider. Perfume is not for consumption. Keep away from eyes and mucous membranes.
We, "Momento Perfumery", assume no liability for any claims arising out of the use or misuse of these perfumes. Keep all perfumes out of reach of children. If you are pregnant or nursing a baby, have heart disease, epilepsy, high blood pressure, diabetes, or any other medical condition that can be affected by essential oils or fragrances, please seek the advice of a health professional before using perfumes.
If you are a retailer and would like to stock our handmade fine fragrances. Please fill out the form below or email us at firstname.lastname@example.org
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